Current Opportunities

Inventory Specialist

The primary role will include but not be limited to working with manufacturing to receive and label inbound material. Preparing products for incoming and outgoing shipment and keeping accurate records of all shipments. The job will include processing, inspecting, and packing both incoming and outgoing shipment per ISO 13485 standard.

Duties will include:

  • Receiving material according to work QMS work instructions and moving the labeled material to the inspection area.
  • Documenting received parts in QMS and providing back up documents to procurement/ AP vouching team.
  • Performing weekly cycle counts and documenting the results in the QMS.
  • Picking and pulling material requirements for production jobs.
  • Shipping & Distribution of finished goods and shipping request forms.
  • Manufacturing support
  • Ensure that accurate packaging is included for all outbound shipments.
  • Ability to create custom documents for both imports and exports.
  • Reverse logistics and RMA activities
  • Maintain accurate records and processing all QMS activities in a timely fashion.
  • Remaining ISO audit ready.
  • Maintaining a safe and clean work environment.
  • Verifying and accurately documenting part number, quantities, and lot number of materials that has been received.
  • Handle LTL and parcel shipments.
  • Handle pick & pack requirements.
  • Following all material handling procedures within the QMS.
  • And/or any other duties that are determined to be critical to the success of Surround Medical Systems’ success, corporate directives, or unique business request from management.

Experience & Education:

  • High School Diploma
  • Distribution experience (2 years minimum)
  • Warehouse/ Distribution experience in regulatory environment
  • Good communication skills
  • Knowledge of shipping tools (UPS WorldShip, FedEx, & DHL)
  • Knowledge of custom, trade, & export requirements

Surround Medical Systems, Inc is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.

Primary Work Location:   USA Morrisville, NC – onsite

Reports to: Director, Supply Chain

Authorized to work in the US

APPLY HERE
Technical Product Manager

The Technical Product Manager provides support, training, and communications to service and support teams for Surround Medical Systems products. The primary focus of this position is on serviceability, product documentation and knowledge base management. It is accomplished through working relationships across functional teams within Engineering, Manufacturing, Customer Support and Quality Assurance.

Duties will include:

  • Provide 2nd tier technical support to internal and external customer facing teams via phone and electronic communication.
  • Develop and maintain service documentation including service manuals, field service advisories and technical service bulletins.
  • Create and deliver instrument specific technical training to customer facing teams.
  • Monitor product performance and service delivery thru the product life cycle
  • Work closely with cross functional teams (Engineering, Manufacturing and Quality Assurance) to provide service input and expertise.
  • Develop processes and tools as required to positively impact service delivery.

Experience,  Education and Skills:

  • Bachelor’s Degree Preferred
  • 2+ years Engineering Role Preferred
  • Technical Training/Technical Writing experience a plus
  • Excellent verbal and written communication skills; good interpersonal/customer relations skills.

Surround Medical Systems, Inc is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.

Primary Work Location:   USA Morrisville, NC – onsite

Reports to: Director, Service Operations

Authorized to work in the US

APPLY HERE
Field Application Specialist

The Field Application Specialist is responsible for the on-site installation, training, customer education and troubleshooting on the Portray3D intraoral X-ray system (“Portray™ System”).  Responsible for the development and delivery of formal post-sales training and applications support either on-site or via digital platforms.  Also responsible for Portray™ System technical sales support.

Duties will include:

  • Provide onsite installation and/or clinical applications training to users of the Portray™ System as requested ensuring safe and effective use of the equipment.
  • Develop high quality application trainings utilizing virtual classroom and product video sources.
  • Training and development of customer support teams.
  • Provide on-site support for Trade shows/Workshops/Demo sites/Key Customer visits.
  • Deployment of digital tools and training modules via our customer portal.
  • Document trainings and customer interactions as per Surround Medical Systems procedures.

Experience,  Education and Skills:

  • Associates Degree Preferred
  • 3+ year’s medical device service and support experience.
  • Dental healthcare (hygienist, dental tech), x-ray tech or dental device experience a plus
  • Previous experience as a Field Application Specialist preferred
  • Excellent interpersonal skills including, team working skills and good communication skills.
  • Team oriented with a customer satisfaction mindset
  • Ability to travel and be at customer sites up to 70% of the working time (annual average)
  • Computer skills (MS office)

Surround Medical Systems, Inc is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.

Primary Work Location:   Remote

Reports to: Director, Service Operations

Authorized to work in the US

APPLY HERE
Production Technician

The Production Technician must have an aptitude for mechanics, eye for detail, and a basic knowledge of electronics.  Their function is to ensure that all parts are built and tested per the company’s work instructions, meet the company’s quality standards, and technical specifications. The ideal candidate will be a team player who is willing to work cross-functionally and desires the opportunity to learn new tasks and skills. They must have the ability to comprehend schematic diagrams, blueprints, and other technical documents. They must also be capable of working directly with senior engineers to clarify specifications and improve work instructions.

Duties will include:

  • Follow company procedures and policies
  • Perform electronic tests on high voltage systems
  • Maintain test and inspection equipment
  • Participate and contribute to cross-functional teams
  • Follow technical instructions, interpret engineering blueprints, and understand technical terms
  • Working knowledge of 5S and manufacturing safety practices
  • Inspect your own work and the work of others
  • Judge acceptability of the product compared to documented standards
  • Maintaining a safe and clean work environment
  • Assist with material handling and receiving inspection as needed

Experience,  Education and Skills:

  • Associates degree in technical field (or equivalent work experience)
  • Good communication skills
  • Ability to use test equipment – Oscilloscope, multimeter, hipot tester
  • Understanding of electrical safety
  • Computer proficiency, particularly with MS Word and MS Excel
  • Ability and willingness to learn new skills

Surround Medical Systems, Inc is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.

Primary Work Location:   USA Morrisville, NC – onsite

Reports to: Production Supervisor

Authorized to work in the US

APPLY HERE
Quality Systems Specialist

The candidate will be working in a high-paced startup environment, which will require the individual to cover multiple functions and have a solid ability to introduce an effective quality culture.

The candidate will help create, monitor, and improve ISO 13485 and 21 CFR 820 quality system procedures to ensure compliance requirements are met efficiently and effectively and in support of company objectives. In addition, as a quality team member, the candidate will provide QMS support for all departments taking on roles in several areas to support monitoring and advancing the system’s needs.

Duties will include:

  • Maintains documents and records within paper and electronic management systems
  • Reviews documents and records to ensure they comply with internal requirements
  • Maintains employee training records
  • Maintains equipment calibration and maintenance program for test and manufacturing equipment
  • Ensures that nonconforming materials are identified and dispositioned
  • Reviews complaints and feedback and facilitates investigations in collaboration with engineering
  • Identifies and facilitates corrective and preventative actions related to the quality management system
  • Assists in internal and external audits
  • Assists in qualifying suppliers and maintaining an approved supplier list

Experience,  Education and Skills:

  • Associates degree in technical field (or equivalent work experience)
  • 2-year technical degree or equivalent experience
  • 3-5 years’ experience in the medical device industry
  • Knowledge of 13485 and 21 CFR 820
  • Proficiency in Microsoft Office
  • Experience with Product Lifecycle Management (PLM) or electronic Quality Management System (eQMS) preferred (Agile, Arena, MasterControl, Propel, etc.)
  • Experience writing work instructions

Surround Medical Systems, Inc is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.

Primary Work Location:   USA Morrisville, NC – onsite

Reports to: Quality Manager

Authorized to work in the US

APPLY HERE

Recently Filled Opportunities

Receiving Inspector

Job Description:

  • The quality Receiving Inspector is responsible for performing visual and dimensional inspections on manufactured parts, assemblies, and/or sub-assemblies. All inspections will be documented for traceability as well as supplier performance reporting.
  • Parts will be inspected to engineering drawings, the purchase order(s), industry standards, and specifications.
  • The Inspector will be required to report inspection accept/reject information directly to company departments. Rejections will be managed through the nonconforming materials process.

Requirements:

  • Candidate must have practical experience performing the incoming inspection on complex machined parts, assemblies, and/or sub-assemblies.
  • The inspections will be performed to engineering requirements specified within published inspections plans.
  • The ideal candidate will have a minimum of five years of experience performing inspections in an electro-mechanical manufacturing environment.
  • Must be proficient in using Microsoft Word and Excel. Inspector should be proficient with computers to support proper records storage and archiving.
  • Must have experience in supporting nonconforming material processes.
  • Run already programmed CMM inspections. The ability to program CMM is a plus.
  • Maintain fixtures and tools for inspections.
  • Release inspected inventory to the stockroom or production floor as needed.
  • Support NCM activities, including investigations.
  • Support manufacturing in-process and final inspections and necessary records. Knowledge of FDA Good Documentation Practices desired.

Required Skills:

  • Minimum 5 years of hands-on mechanical inspection experience in the manufacturing industry.
  • Experience inspecting complex custom machined/fabricated parts.
  • The candidate must have a strong knowledge using various mechanical inspection tools, such as micrometers, calipers, pin gauges, telescoping gauges, tape measures, and depth gauges.
  • Knowledge of tight tolerance is required.

Surround Medical Systems, Inc is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.

Primary Work Location:   USA Morrisville, NC – onsite

Reports to: Director, Quality Management Systems

Authorized to work in the US

Director, Service Operations

Position Summary:

The Director of Service Operations is responsible for coordinating the installation, maintenance and warrantee claims of the Surround Medical Systems.  Responsible for building a new Service Operations department for Surround Medical.  Coordinates and organizes all necessary resources of a third-party installation and service provider and manages customer support service and service field operation resources to meet commitments.  Oversees the implementation of medical systems, supports multiple implementation projects, reviews customer product demands, develops project plans and ensures that implementations are completed on time, within budget, and meet customer and business expectations.

Key Duties and Responsibilities:

  • Coordinates with third party service providor all system installation and field seervice activities. Develops installation templates, defines time-lines and identifies task owners.  Interacts with the appropriate Field, Manufacturing, Engineering, Supply Chain and Home-office personnel to ensure completeness of installation plans and activities.  Communicates and distributes installation information to all affected individuals.  Tracks and drives completion of tasks, and alerts/escalates potential failures to appropriate management personnel.
  • Acts as point-of-contact for the field service and customer regarding status of installation timelines and real-time product ship information. Acts as facilitator and point-of-contact for cross-functional teams created to assist with product installations.
  • Key point of contact to understand issues with new installations and technical escalations to ensure functional support areas are properly engaged through resolution.
  • Tracks products per 21CFR requirements and ensures full traceability for customer systems and replacement parts. Adheres to strict guidelines for adverse events and reporting per 21CFR requirements.
  • Quickly addresses customer concerns and questions with exceptional follow up and responses.
  • Monitors schedule completion identifies shortfalls and tracks through completion
  • Utilizing automated tools creates, monitors and reports a series of metrics with respect to all service deliverables. These metrics are used to improve overall team performance, determine areas of opportunity and adhere to FDA audits and reporting.
  • Contributes to team efforts by accomplishing related results in a cooperative and supportive manner.

Education Qualifications:

  • Bachelor’s degree or greater

Training and Skills:

  • 5+ years in service operations management
  • Medical device service/installation experience preferred.
  • Excellent verbal and written communication skills; good presentation skills; good interpersonal/customer relations skills.
  • Excellent analytical, planning, organizational, and project management skills; receptive and supportive of team efforts.
  • Ability to persuade/influence others in sensitive/confrontational situations.

Surround Medical Systems, Inc is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.

Primary Work Location:   USA Morrisville, NC – onsite

Reports to: Senior Vice President

Authorized to work in the US